Help & Advice

Technical Help & Advice
Member Blogs    

LOGIN PROBLEM - CLEARING CACHE

06/02/08

Permalink 11:38:50 am, 422 words, 880 views   English (UK)
Categories: Posting Tips

LOGIN PROBLEM - CLEARING CACHE

If you are sure that your Username & password are correct your login problems are almost certainly due to your computer cache storing errors or pages that have been moved to a new location. Here's how to solve the problem.

[More:]

HOW TO CLEAR YOUR COMPUTER CACHE

INTERNET EXPLORER
In the Tool bar of your browser:
Click on TOOLS.
Choose INTERNET OPTIONS.
Select the GENERAL tab.
Choose the option for TEMPORARY INTERNET FILES.
Select DELETE FILES.
Click OK to remove the cache.

To make sure your cache is clear, close your web browser, shut down your computer and restart. Then try logging into www.writelink.co.uk/blogs (Do not use a bookmark, but type the url into your browser).

FIREFOX
Look at the top of the screen. Click on “Tools.”
A list of choices will appear. Click on “Options.”
Click on “Privacy.”
Make sure the box next to “Cache” is checked Click “Clear.”

To make sure your cache is clear, close your web browser, shut down your computer and restart. Then try logging into www.writelink.co.uk/blogs (Do not use a bookmark, but type the url into your browser).

IF THIS DOESN’T SOLVE THE PROBLEM!

HOW TO CLEAR & ADD COOKIES

The Writelink sites login depends upon writing a Cookie to the users computer so you must ensure your system has been set to allow Cookies.

INTERNET EXPLORER – Allow Cookies
From the Tools menu, click Internet Options.
From the Internet Properties dialog box, on the Privacy tab, click Advanced.
From the Advanced Privacy Settings dialog box, click to select Override automatic cookie handling.
Under First-party Cookies and Third-party Cookies, click to select Accept.
Click to select Always allow session cookies.
Click OK.

NB: If you don’t want to interfere with your existing settings just add www.writelink.co.uk & www.writelink.co.uk/blogs to your list of allowed sites by doing the following:

INTERNET EXPLORER – Adding Writelink to allowed Cookies
From the Tools menu, click Internet Options
Click the Privacy tab
Click the Sites button
Type in the above web addresses and click the Allow button.

FIREFOX – Allow Cookies
Go to Tools/Options
Make sure that the Allow Cookies box is ticked.
Click the Exceptions box.
If Writelink appears in this list, TAKE IT OUT!

FIREFOX - Adding Writelink to allowed Cookies
From the Tools menu, click Options
Look for Cookies, this should be checked.
Click the Exceptions box
Type in www.writelink.co.uk
Click the Allow box

Repeat for www.writelink.co.uk/blogs

  • Currently 2.22/5
  • 1
  • 2
  • 3
  • 4
  • 5
    • i
PermalinkPermalink 8 comments

Comments, Pingbacks:

Comment from: Stephanie [Visitor] Email
Hi,

I have login problems of a different kind - I appear on the list as logged in but I'm not. When I try to log in, I can't get into back office or on here.

I don't understand why I appear as logged in when the system wants me to log in, and doesn't let me.

Tried the cache clearing thing but that didn't work either.

Any ideas at all?

Thanks alot!
Steph
PermalinkPermalink 06/03/08 @ 19:47
Comment from: sue kendrick [Member] Email · http://www.suekendrick.co.uk
Hello Stephanie, this comment was written as a visitor so you weren't logged in when you wrote it. If the page is telling you that you are logged in it could be that it is loading a stored page. Try hitting the refresh button at the top of the browser window.
PermalinkPermalink 07/03/08 @ 09:14
Comment from: stephanie [Member] Email · http://www.writelink.co.uk/blogs/Stephanie
Hi Sue,

I'll try that tonight. Strangely enough, I could log in here at work or on my other half's laptop.

On mine it just showed me as logged in when in fact I wasn't. Not a clue... :(

Will see if refreshing the page will work.

Thanks,
Steph
PermalinkPermalink 07/03/08 @ 10:43
Comment from: stephanie [Member] Email · http://www.writelink.co.uk/blogs/Stephanie
Works today with no problem after several days of playing up. Something's done the trick!

Thanks for checking this out, Sue :)
PermalinkPermalink 08/03/08 @ 17:47
Comment from: Jeanne Lawrence [Visitor] Email · http://www.writelink.co.uk/blogs/Jeannette
Sorry Sue,I'm still having trouble with login, I've gone through everything suggested above, and there's no reason found why my computer won't cooperate. One thing I have found, in Firefox when I put in the writelink.co.uk/blogs for it to be 'allowed' it will not put in the /blogs part. I did get in on Saturday but it's the one and only time and I've no idea why. Today, no joy. Any suggestions? Thanks, Jeanne
PermalinkPermalink 11/08/08 @ 20:00
Comment from: admin [Member] · http://www.writelink.co.uk
What error message do you get? If it is password not recognised you need to Clear Private Data from the Tools menu.
PermalinkPermalink 12/08/08 @ 10:12
Comment from: jeannette [Member] Email
I don't get a message, it half loads and then returns me to the Home Page. I finally got in this morning after trying several times. Should I be given two options, 'Login' or 'Login to Backoffice' each time? Because this doesn't happen. I may try changing my password and see if that helps.
PermalinkPermalink 12/08/08 @ 18:23
Comment from: admin [Member] · http://www.writelink.co.uk
If you are logging in from the home page you don't get the Back office option. You will just see your name appear. To administer your blog you need to use the My Writing Desk button at the top of the page. Select from the various options in the drop down menu.

These buttons appear on all the site blogs and everyone's Personal blog so you can move through the site without having to keep returning to the home page.
PermalinkPermalink 14/08/08 @ 10:43

Leave a comment:

Your email address will not be displayed on this site.
Your URL will be displayed.

Allowed XHTML tags: <p, ul, ol, li, dl, dt, dd, address, blockquote, ins, del, span, bdo, br, em, strong, dfn, code, samp, kdb, var, cite, abbr, acronym, q, sub, sup, tt, i, b, big, small>
(Line breaks become <br />)
(Set cookies for name, email and url)
(Allow users to contact you through a message form (your email will NOT be displayed.))